Most of our orders will arrive within 5 business days, however delivery times can vary depending on the postcode where the order is being shipped to. Our online orders are in most cases delivered by Australia Post, and dispatched from either Fitzroy VIC 3065, or Adelaide SA 5000. The delivery time to your specified postcode can be more accurately calculated on the Australia Post website. Some smaller items will be sent via Express post which can significantly improve delivery times. Some of our bulky items are usually sent via courier – our processing team will contact you in these instances to advise you if there may be any additional freight to pay (In some circumstances) and which carrier we will use and the delivery time for your nominated postcode. If you need something urgently – Please contact us and we can discuss Express options to your location.
FAQs
Yes - we ship to the following countries:
- New Zealand
- China
- Hong Kong SAR
- India
- Indonesia
- Malaysia
- Pakistan
- Qatar
- Saudi Arabia
- Singapore
- South Korea
- Sri Lanka
- United Arab Emirates
When you place an item in your cart and enter your shipping address, our website should automatically calculate the shipping costs (PLEASE NOTE - some bulky items may need to have additional freight added - if this is the case our team will contact you via email to discuss before proceeding with the order). Some bulky items will require a shipping quote from one of our team members. This will be emailed to you once they receive your order – usually within 24 hours. Please note - we will not cover return costs for international orders.
We ship our international parcels using Express International Courier – a subsidiary of Australia Post. The shipping costs quoted do not include any local duties or taxes. Shipping for international orders can take around 7 days, but depending on local customs and delivery times it could could two weeks or even longer.
Please note: CREDIT CARD PAYMENTS ARE THE PREFERRED PAYMENT METHOD FOR INTERNATIONAL ORDERS - Credit card payments are much easier to verify, and the security procedure is very simple for credit card payments. All international credit card payments will be subject to our security check - The security check details will be emailed ASAP during business hours - (Monday-Friday). No goods will be shipped until this security check has been completed - this process can occasionally take up to 5 business days. - We can also accept direct deposit for our international orders - feel free to email any order enquiries to sales@cricketwarehouse.com.au and one of our team members can assist you with your order via email.
Unfotunately PayPal or PayPal Express payments are not accepted on International orders - Any International orders placed using PayPal will be refunded and our sales team will contact you with alternate payment methods.
Where the item is sent from will always depend on stock levels available at each shop and also proximity to your delivery location. We will always endeavour to get your parcel delivered to you as soon as possible.
If an item is out of stock at both of our locations, we will make every effort to have the item ordered in as quickly as possible from our suppliers. If a certain supplier is also out of stock, we will find out if and when it will be available again – and we will advise you ASAP if there are any issues. However please note that prices are subject to change without notice, so the price of the product ordered in may have changed from when the product was ordered.
If you receive an order within Australia and it is not as described, we will ask you to return the item to us, and on arrival we will refund the cost of the item plus the return shipping costs (Return shipping must only be via Australia Post – and it is advised that a tracking label is applied to any parcel – Australia Post should offer a tracking label for any domestic parcel). If the item/s happen to be the wrong size, we will ask you to send it back to us (Either Fitzroy VIC 3065 – or Adelaide SA 5000 whichever is closest to your nominated postcode) and we will send out the correct size to you with no additional return shipping costs. If you purchase an item and you decide you no longer wish to keep the item and it is in ‘As New’ condition, we will give you an “In Store Credit/Voucher” to the value of your order less the freight costs. Please note - we will not cover return costs for international orders.
Most items come with a 12 month warranty. Some claims can be completed on the spot in store – others need to be sent back to the manufacturer for assessment which can take between 2-3 weeks, sometimes longer in busy periods. Most warranty claims will need to be assessed in store. You may be required to post back items to us for assessment if you are unable to bring them into one of our shops - (Either Fitzroy VIC 3065 – or Adelaide SA 5000 whichever is closest or most convenient for you)
Yes! Sizing is crucial, particularly for junior players – We have a size guide found here – CLICK HERE, and we can also offer phone or email support for sizing enquiries. Our knowledgeable staff are more than happy to make sure every customer leaves with the right gear in the right size. For all our contact details – CLICK HERE.
We certainly do! Gift vouchers, for any amount you choose, are available both online and in store.
Yes, our helpful staff are always happy to fit any bat grip for no additional cost while you wait. If you want to give it a go at home, we can also provide you with a rundown of how it’s done and some hints and tips that may help you along the way. We also have a video guide located here – CLICK HERE.
All of the options for covering the face will protect the blade. The main differences arise in the feel of the ball hitting the bat and what the individual player prefers. The main feedback we receive tends to lean toward a dull ‘thud’ sound with the extratec, whereas the fibretec and webtec tends to be slightly thinner and maintains the ‘crack’ sound when a ball is struck.
No, unfortunately we do not offer this service. However we have a handy knocking in guide which will help guide you through this process found here – CLICK HERE. We also stock everything you will need to complete this process. We feel this process is best done by hand using the techniques found in our knocking in guide.
Yes we do! Please head to the "Bowling Machines & Nets" tab to view the battery options